Complaints Procedure

The Central Office team is committed to providing excellent services and support to all our beneficiaries at all times. 

We recognise that sometimes things do go wrong, and we encourage beneficiaries to inform us of any concerns or complaints that may arise so that we can put things right as quickly as possible.

Contact the Central Office to obtain a copy of our complaints procedure.

Beneficiaries
Starting your tenancy Paying your rent Beneficiary Responsibilities Charity responsibilities Reporting a repair Home Improvement Requests Ending your tenancy Complaints procedure Organisations we work with Advice
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DAniel

I feel part of a broader family with the communication and support from Veterans Housing Scotland. I appreciate them keeping in touch and offering advice and updates as necessary.  A letter from the Chief Executive during the Covid-19 crisis was a nice touch and reassured us that help was available should any of us need it.

Daniel Stott – Veteran, RLC, Attached to 3 Rifles