Complaints Procedure

The Central Office team is committed to providing excellent services and support to all our beneficiaries at all times. 

We recognise that sometimes things do go wrong, and we encourage beneficiaries to inform us of any concerns or complaints that may arise so that we can put things right as quickly as possible.

Contact the Central Office to obtain a copy of our complaints procedure.

Tenants
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Hayden Grant – Veteran

I am grateful to the support given by Veterans Housing Scotland; the charity has really helped in improving the lives of my family and given us a chance to build a decent future.

Hayden Grant – Veteran, Royal Regiment of Scotland