Veterans Housing Scotland's work is based on a range of core values that drive all we do and support our mission to provide quality, affordable homes for disabled veterans in Scotland.
We regard our beneficiaries, trustees, staff, and partners of Veterans Housing Scotland as our family.
Our values provide a sense of purpose and allow our organisation to operate effectively and efficiently, recognising the collective team's power and the importance of respect, positive engagement, appreciation for others, and professional and polite communication in all we do. Our values are:
- Dignity and Respect - We will recognise everyone’s individuality and foster a supportive community.
- Integrity - We will act honestly and transparently, expecting the same in return.
- Compassion - We will show kindness and care, building a compassionate community together.
- Service - We will deliver high-quality, flexible services, enhancing wellbeing and tenancy sustainment.
These values are mirrored by a set of behaviours that we promote:
- Professionalism - Punctual, respectful, and ethical in all interactions.
- Collaboration - Partnering with local organisations to meet diverse needs.
- Effective communication - Listening empathetically and responding promptly.
- Embracing and enabling change - Adopting new technology and valuing feedback for continuous improvement.
- Learning and reflection - Regularly evaluating and refining our approach based on feedback.
